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1. What do your Grand Opening Prices represent?
2.Hours of Operation
3.How Soon Can I Expect A Response To My Emails?
4.How soon will my item (s) ship?
5. How do you ship items?
6. What are your shipping charges?
7. What is your Shipping / refund policy?
8. Why order from you?
9. What are your products made of?
10. What Payment methods do you accept?
11. What about taxes?


1. What do your Grand Opening Prices represent?
All of our prices for now until the end of our Grand opening sale are up to 45% off of our already regular LOW prices. This sale will continue until I can no longer keep prices at this rate. My goal is to introduce as many people as possible to my products and build a large customer base. I would also like to keep my prices on eCrater LOWER than my already low prices in my other internet store. Help me out by spreading the word! (Note:Regular Prices stated in item desriptions do not include shipping.)

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2.Hours of Operation
I am at my desk Monday - Friday from 8 a.m to 5 p.m. On Saturday and Sunday emails are checked at 8 a.m and 5 p.m.

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3.How Soon Can I Expect A Response To My Emails?
I will personally answer all emails within 48 hours. I do NOT use an automated response program.

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4.How soon will my item (s) ship?
Your order will leave our warehouse within 1-3 business days.

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5. How do you ship items?
We ship via UPS Ground. In some cases, we will ship USPS. It depends on the item.

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6. What are your shipping charges?
WE CHARGE ACTUAL SHIPPING CHARGES.I DO NOT MAKE ANY PROFIT ON SHIPPING All of the items in our store list shipping as "$0.00" because all shipping charges will be added into your invoice. Once your order is recieved, we will calculate your ACTUAL SHIPPING CHARGES based on City, state, and weight and email it to you. You may them add this into your invoice and pay. I will email you within one (1) business day with your Total shipping. We never charge a handling fee. You pay ACTUAL shipping cost.

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7. What is your Shipping / refund policy?
I guarantee that your order will be free of defect or your money back. I make a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order is double-checked for accuracy. LOST ORDERS It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, Simply contact me and I will do the rest. DAMAGED MERCHANDISE Upon delivery, inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, contact me and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare me for a claim report from the carrier. Hidden Damage by carrier: If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact me within 30 days of invoice date and report the damage. I will handle it for you. My job is to insure that you are a happy customer. I use styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs. To recycle the pellets, call (800) 828-2214.

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8. Why order from you?
* All of my products are Top Quality. *I offer quick and efficient shipping. *You are protected by my Money back guarantee. *I offer low prices for high quality. *My names on it. I never put my name to anything that is not the best. *After you have made $200.00 in purchases,(not including shipping) you will recieve your VIP card. This card will entitle you to 5% off. It is non transferrable and will only be valid to purchases in your name, shipped to your address.

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9. What are your products made of?
*Alabastrite* Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. *Bone China* White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain. *Porcelain* Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. *Jade Porcelain* Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: Jade Porcelain is used for night lights because of its high degree of translucency when lit. *Stoneware* White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens. *Patchwork Items* Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. *Cubic Zirconia* The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference. *Diamond* Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity). *Gold* The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece. *Gemstones* Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight *Pearl* A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process. *Sterling Silver* To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver. *Hong Tze* To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. *Frosted Acrylic* Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight. *Gypsum* Gypsum is a white mineral which is usually used to make Plaster of Paris. *Dolomite* A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

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10. What Payment methods do you accept?
I accept Credit cards (through secured PayPal), Paypal payments, Money Orders and Cashiers Checks. I do not accept personal checks. *NOTE: CASHIERS CHECKS AND MONEY ORDERS WILL DELAY YOUR ORDER BECAUSE OF POSTAL AND BANK CLEARANCES.* You can set up your paypal account FREE simply by going to www.paypal.com.

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11. What about taxes?
Applicable sales tax will be added to all sales shipped to California and Arizona.

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Last Updated: 19 Dec 2006 11:17:00 PST home  |  about  |  terms  |  contact
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